At Wembley Florist, we take great pride in delivering the freshest, most beautiful flowers to homes and businesses throughout the Wembley area. As your trusted local florist, we guarantee the quality and freshness of every floral arrangement that leaves our shop. If something isn’t as expected, we are here to help and ensure your complete satisfaction.
Your flowers should arrive in pristine condition. In the rare event that your order arrives damaged or does not meet our high standards, please contact us as soon as possible. We kindly request that you report any issues on the day of delivery, ideally within 24 hours, to help us investigate and resolve the matter quickly. Please retain the flowers and all packaging, as we may ask for photographs to assist our team in assessing the issue and improving our service.
Wembley Florist guarantees that all flowers will be fresh on arrival and should last between 5 to 7 days with proper care, depending on the flower varieties used. If your flowers do not meet our freshness standards within 48 hours of delivery, please let us know immediately. We want you to enjoy your flowers for as long as possible and will work with you to ensure that happens.
Your satisfaction is our priority. If your order arrives damaged, is significantly not as described, or does not meet our freshness guarantee, we offer two options:
We assess each case individually to ensure a fair and prompt resolution.
If you wish to make a complaint, please contact our customer service team with your order details and a description of the issue. To help us quickly resolve your concern, please provide:
Our team will investigate your complaint and respond within 48 hours. We strive to reach a resolution that reflects our commitment as Wembley’s trusted florist. Your feedback is invaluable—it not only helps us restore your confidence in our service but also ensures we continually improve for our community.
Wembley Florist is dedicated to serving our neighbours—both residential and commercial—with care and integrity. The loyalty of our local customers inspires us to maintain the highest standards for fresh flowers, reliable deliveries, and responsive customer care. Thank you for trusting us with your floral needs.
If you have any questions about returns, refunds, or complaints, please reach out to our team. Your satisfaction is our top priority, and we look forward to assisting you.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
