Welcome to Wembley Florist. These Terms & Conditions govern your use of the Wembley Florist online flower delivery service. By placing an order via our website, you accept and agree to abide by these terms. Please read them carefully before making a purchase. These terms apply to customers throughout Wembley and the surrounding areas.
Wembley Florist offers a wide range of fresh flowers and floral arrangements for delivery in Wembley and local surrounding areas. To place an order, browse our selection, select your preferred products, and add them to your shopping basket. Once you are satisfied with your selection, proceed to checkout to complete your order details, including recipient information, delivery address, your message (if required), and your preferred delivery date.
Upon completion of the order form, you will be prompted to confirm your order and submit payment through our secure online payment gateway. Upon successful receipt of your order and payment, you will receive an order confirmation outlining your purchase details.
It is essential to provide accurate and complete information for the recipient to ensure prompt delivery. Wembley Florist cannot be held liable for delays or non-delivery arising from incorrect or incomplete details provided by the customer.
We reserve the right to reject or cancel any orders that are deemed offensive, fraudulent, or if we cannot fulfil the order due to reasons such as item unavailability or logistical challenges. In such cases, we will contact you to arrange an alternative or issue a refund.
We specialise in online flower delivery in Wembley and its neighbouring locations. Our delivery team will strive to ensure your flowers arrive fresh and on time, on the date you specify at checkout, subject to availability and any unforeseen circumstances.
Deliveries are made seven days a week, including weekends and most public holidays. Should there be a change to our delivery schedule due to exceptional circumstances, you will be notified as soon as possible.
Whilst we endeavour to deliver within your chosen date and time frames, Wembley Florist cannot guarantee specific delivery times unless otherwise indicated for certain special products. During peak periods such as Valentine's Day, Mother's Day, and Christmas, we recommend placing orders in advance to avoid disappointment.
In the event that the recipient is not available at the delivery address, our delivery personnel will attempt one or more of the following, as appropriate: leave the flowers with a neighbour, leave the flowers in a safe place, or attempt re-delivery at a later time. A notification card will be left to inform the recipient if an alternative arrangement has been made.
While we do our utmost to ensure all orders are fulfilled as per the product description on our website, floral arrangements are subject to availability. Substitutions may be necessary to ensure your order is delivered on time, especially if certain flowers or colours are temporarily unavailable. We guarantee that any substitutions will be of equal or higher value, and the design will reflect the style and colour scheme chosen. If a significant substitution is required, you will be contacted to approve the change where time permits.
All prices displayed on the Wembley Florist website are inclusive of VAT and any applicable delivery charges are shown during the checkout process. We accept most major credit and debit cards through our secure payment system.
Full payment is required at the time of ordering. All payments are processed in GBP (£). Orders will not be processed until payment has been received in full. We do not accept cash on delivery or payment by cheque for online orders.
Wembley Florist takes online payment security seriously and utilises secure technology to ensure your financial transactions are safe. However, we are not liable for any loss you may incur if a third party obtains unauthorised access to any data you provide when accessing or ordering through our website.
If you wish to cancel or amend your flower delivery order, please contact us as soon as possible. Cancellations and amendments may only be made if your order has not already commenced preparation or gone out for delivery. Due to the perishable nature of flowers, once preparation has begun, cancellations or amendments may not be possible, and you may be liable for the full cost of the order.
If your cancellation or amendment is accepted, we will process a refund to your original payment method within a reasonable timeframe. No refunds will be issued for orders that have already been dispatched or delivered.
Should you need to change the delivery address, message, or any other detail, please contact us promptly. We will accommodate your request where practical, though this cannot be guaranteed.
Due to their perishable nature, flowers and plants are not returnable. However, Wembley Florist is committed to customer satisfaction and the highest quality standards. If you are not satisfied with the quality of the flowers received, please contact us within 24 hours of delivery with photographs and a description of the issue. We may, at our discretion, offer a replacement or refund. Decisions are made on a case-by-case basis, considering the nature of the complaint and the freshness of the flowers on delivery.
Refunds or replacements will not be issued if the flowers have not been properly cared for by the recipient or if they have been removed from water for extended periods.
Wembley Florist shall not be liable for indirect, special, or consequential losses or damages arising in connection with the use of our website, products, or services, including but not limited to flower delivery in Wembley and surrounding areas.
Our total liability in respect of any losses arising under or in connection with the sale of flowers, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total price of your order.
Wembley Florist cannot be held responsible for delays or failure to deliver due to circumstances beyond our reasonable control, including but not limited to extreme weather conditions, fire, flood, acts of terrorism, government restrictions, strikes, supplier or courier failures, or pandemics.
You are responsible for ensuring that your order and delivery details are correct at the time your order is placed. We accept no liability for items delivered to incorrect addresses where details are supplied in error.
All content, text, photographs, and design on the Wembley Florist website are the intellectual property of Wembley Florist and may not be copied, reproduced, or used without permission.
Your privacy is of great importance to us. Information provided to Wembley Florist will be processed in accordance with applicable data protection regulations and our privacy policy. Customer data is used solely for the purpose of processing and delivering your flower orders and will not be shared with third parties except as required to fulfil your delivery or by law.
Wembley Florist reserves the right to change, amend, or update these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting to our website. It is your responsibility to review these terms each time you place an order.
These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our flower delivery service will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms & Conditions or require assistance with your order, please use our website's contact form. Our team is here to support our valued customers across Wembley and the neighbouring communities.
Thank you for choosing Wembley Florist and our online flower delivery service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Wembley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Wembley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
